Life’s Good Real Estate Team
Century 21 Heritage House Ltd., Brokerage
221 Woodlawn Rd W, Unit C6, Guelph, ON N1H 8P4
Effective date: November 12, 2026
About this policy
This is a plain-language policy for the Life’s Good Real Estate Team website. It is meant to explain, in everyday terms, how the team handles personal information in a Canadian and Ontario context, including PIPEDA (Canada’s federal private-sector privacy law) and CASL (Canada’s anti-spam law for commercial email).
This is not legal advice. The brokerage may also have its own privacy policy for transaction files and office records. If the two documents ever differ on those files, the brokerage policy would usually govern the brokerage’s records.
Privacy questions: email connect@lifesgoodrealestate.com. The person responsible is John Gaida.
1. Who we are
We are Life’s Good Real Estate Team, a real estate team with Century 21 Heritage House Ltd., Brokerage, in Guelph, Ontario. This policy describes how we collect, use, share, and protect personal information when you use www.lifesgoodrealestate.com, fill in a form, book a call, subscribe to email, or otherwise deal with us online.
2. The information we collect
We only want information that helps us respond to you or do the work you have asked us to do. Depending on how you contact us, that may include:
- Information you give us, such as your name, email address, phone number, and the message or questions you write. Website forms may also record which page or guide you were looking at, and a page title used on the form.
- Appointment details, if you book a call through Calendly (for example your name, email, phone number, and the time you chose).
- Email-list details, if you ask for a guide or a newsletter (for example your name and email, and which guide you requested). We use Mailchimp to send those emails.
- Client-relationship details, if you become a client or a serious lead. We keep notes and contact details in Follow Up Boss, our customer relationship system, so we can look after you properly.
- Technical and cookie information, such as your browser type, general device information, and pages you visit. Our forms use Google reCAPTCHA, which helps us reduce spam. Pages may also use cookies or similar tools from our website platform (WordPress and Elementor), our host, and embedded content (see below).
- Reviews you have already made public, if we display Google reviews on the site (currently through a Trustindex widget). We do not write those reviews ourselves.
We do not ask you for payment-card details on this website.
3. Why we use your information
We use personal information to:
- answer your questions and follow up on a form or a booked call
- send a guide or resource you requested
- schedule and hold appointments
- provide real estate services you have asked for
- keep our client records accurate
- send email you have agreed to receive, such as a newsletter, and to keep a record of that consent under CASL
- look after the security of the website and reduce spam
- understand, in a general way, how the website is used so we can improve it
- meet legal, professional, and brokerage record-keeping duties
We do not sell your personal information.
4. Email and CASL
If you ask for a guide or join a mailing list, we treat that as a request to hear from us about the topic you chose. Commercial email (for example a newsletter) is sent through Mailchimp and is meant to follow Canada’s anti-spam law (CASL):
- we only send that email if we have your consent, or another lawful basis that CASL allows
- the email will say who it is from and how to reach us
- every commercial email will include a clear way to unsubscribe
- if you unsubscribe, we will stop those emails. We may still email you about a live transaction or a request you made, where the law allows
You can unsubscribe at any time by using the link in the email, or by writing to connect@lifesgoodrealestate.com.
5. Tools and companies that help us
We use trusted service providers to run the website and look after enquiries. They are only supposed to use your information to provide their service to us. The tools this policy names are ones used on the website or that the team uses in this work:
| Tool | What it is for |
|---|---|
| Our website host (Flywheel) and WordPress / Elementor | Hosting and running the website and forms |
| Google reCAPTCHA | Helping prevent spam on forms |
| YouTube (Google) | Videos embedded on some pages |
| Instagram (the feed shown on some pages) | Showing public Instagram posts |
| Trustindex | Displaying public Google reviews |
| Calendly | Booking a call |
| Mailchimp | Sending guides and newsletters, and managing those lists |
| Follow Up Boss | Our client relationship records (CRM) |
| Google, more generally | The Google services above, and Google reviews. If we add other Google tools later, we will update this policy |
Some of these companies are in Canada, and some are in other countries, including the United States. When information is stored or processed outside Canada, it may be subject to the laws of that country, including lawful access by authorities there.
Calendly, Mailchimp, Follow Up Boss, Google, Instagram, YouTube, and similar providers also have their own privacy policies for the data they hold as service providers.
6. Cookies and similar tools
The website may set cookies or similar tools so that pages load properly, forms work, we can tell that you are not a spam bot (reCAPTCHA), and embedded videos or social feeds can play. You can block or delete cookies in your browser settings. If you do, some parts of the site (including forms or videos) may not work as expected.
7. How long we keep information
We keep personal information only as long as we need it for the reason we collected it, or as long as the law, our professional rules, or the brokerage requires (for example, transaction records). Form enquiries that do not become a client relationship are not kept longer than we reasonably need to respond and follow up. When information is no longer needed, we will delete it or make it anonymous, where we can.
8. How we protect information
We use reasonable safeguards to protect personal information, including access limits on our systems and secure connections to the website (HTTPS). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your choices and your rights
Under Canadian privacy law, you can ask us to:
- tell you whether we have personal information about you, and let you see it
- correct information that is inaccurate or incomplete
- delete information, where we do not have a legal or professional duty to keep it
- withdraw consent for optional uses, such as marketing email, without affecting a service you still want from us
To make a request, email connect@lifesgoodrealestate.com, or write to us at the office address above. Please tell us enough so we can find your information. We will respond within 30 days, or let you know if we need more time, as PIPEDA allows.
You may also complain to the Office of the Privacy Commissioner of Canada if you are not satisfied with our response: https://www.priv.gc.ca.
10. Children
This website is meant for adults who are considering a real estate decision. We do not knowingly collect personal information from children.
11. Links to other sites
Our pages may link to other websites (for example government resources, Calendly, or social media). Those sites have their own privacy practices. This policy applies only to our website and the services described here.
12. Changes to this policy
If we change this policy, we will update the effective date at the top of this page. For a significant change, we will try to give a clearer notice, for example a note on the website or an email if we have a current relationship with you.
13. How to reach us
Privacy contact: John Gaida
Email: connect@lifesgoodrealestate.com
Mail: Life’s Good Real Estate Team, Century 21 Heritage House Ltd., Brokerage, 221 Woodlawn Rd W, Unit C6, Guelph, ON N1H 8P4
Phone: John Direct (647) 680-2145; Jenn Direct (519) 546-0619
If you have a question about this policy, or about your information, please start with the email above.